Uber is part of what is called the “sharing economy,” which refers to technology that connects people who require a service to non-professional providers of that service. For example, Uber connects people who need a ride with people who can drive them in their own cars; AirBnB connects people looking for a place to stay with people who have a room to rent in their homes; Jiffy connects people who need a specific task completed with people who can do it for them, etc.
Sharing economy apps like Uber and AirBnB allow users and providers to rate each other after a service has been performed. The idea here is that user ratings hold both parties accountable for their part of the transaction. For example, Uber drivers can be taken off the road if their rating is too low, and drivers can decide not to pick up a passenger if they have a low rating on the app.
Do you trust the sharing economy’s ability to regulate itself through these user ratings, or do consumers need government to set regulations so that these providers meet basic standards of service quality? Share your thoughts and ideas in the box below.